Privacy Policy – Eat Sustainably

1. Introduction

Eat Sustainably (we, us, our) are committed to respecting your privacy and complying with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act). This privacy policy explains how we treat and use your personal and health information.

By using (Website) and agreeing to this privacy policy, you consent to everything stated in this privacy policy in relation to your personal and health information.

2. What is Personal Information?

Personal information is information or an opinion relating to an individual that can be used to identify that individual, which includes health information (together, Personal Information).

Health information may include any information collected about your mental or physical health and any information collected in relation to a health service you have received.

3. Collection of Personal Information

We collect Personal Information for the purposes of delivering our services. We may collect information through our Website or in the course of providing our services including, but not limited to, the following:

  1. information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);'
  2. information that you provide to us when registering with our Website (including your email address, login and password details);
  3. information that you provide when completing your account information on our website (including your name, email address, telephone number and other contact details, date of birth, bank and credit card information);
  4. information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
  5. information (including health information) that you provide to us when using or requesting to use our Website or associated services, or information that is generated in the course of the use of those services; and
  6. information (including health information) that you disclose during the course of a consultation; and
  7. information relating to any transactions that you enter into through our website (including your name, address, telephone number, email address and bank or credit card details).

Before you disclose to us the Personal Information of another person, you must obtain that person’s consent to both the disclosure and the processing of that Personal Information in accordance with this privacy policy.

4. Use of Personal Information

Eat Sustainably may disclose your Personal Information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this statement.

Eat Sustainably may use and disclose your Personal Information:

  1. to provide and improve our services (including for record keeping purposes);
  2. for administrative and billing purposes;
  3. to communicate with you;
  4. to conduct market research;
  5. to the extent that we are required to do so by law; and
  6. to third parties where you consent to the use or disclosure.

Except as provided in this statement, Eat Sustainably will not provide your personal information to third parties.

In order to conduct our services, we may appoint third party organisations, who may be located outside of Australia, to carry out activities on our behalf (Third Parties), including for example, delivery organisations, finance providers, third party suppliers and agents. These Third Parties may have access to your Personal Information needed to perform their function within the framework of our services. The Third Parties cannot use that information for other purposes. We will only disclose Personal Information to additional third parties with your consent or if permitted or authorised to do so by law.

By engaging us or registering your details on our Website, and/or using our services or supplying information or documents to us or otherwise engaging our services, you freely give your specific and informed consent to us collecting, using and disclosing your Personal Information for the purposes specified in this privacy policy.

5. Security and Access

The security of your Personal Information is important to us. We will take reasonable steps to preserve the security and integrity of your Personal Information in accordance with this privacy policy.

The internet is not a secure environment. If you do use the internet to send us any information, including your email address, please be aware that it will be sent at your own risk. We cannot prevent the use or misuse of such information by others.

Our Website may also contain links to other websites operated by third parties. Unless expressly stated otherwise, Eat Sustainably is not responsible for the privacy practices or the content of those linked websites. The privacy policies that apply to those other websites may differ from our privacy policy, so we encourage individuals to read them before using those websites.

You can request, and we will provide you with access to, and a copy of any Personal Information we hold about you (subject to any applicable legal exceptions).

If at any time you decide that we should no longer hold any of your Personal Information or wish to change the use to which any such Personal Information can be put, please contact us using the details provided in clause 9. We may require you to provide sufficient evidence of your identity in order to update your Personal Information.

6. Revisions to our Privacy Policy

This privacy policy may be amended by us from time to time with or without notice to you. You should revisit this page from time to time to ensure you are aware of any amendments made to our privacy policy.

If you do not agree with the terms of this privacy policy, as amended from time to time, in whole or part, you must terminate your use of our Website and services and inform us immediately prior to any further receipt of our services.

7. Making a complaint

At Eat Sustainably we believe in doing right by our users and want to do right by you. If you have any questions or concerns about the privacy policy or its implementation, please contact using the details provided below in clause 9.

If you are not satisfied that we can resolve your complaint you can raise your concern with the Office of the Australian Information Commissioner:


Phone: 1300 363 992


Mail:     GPO Box 5218 Sydney NSW 2001
GPO Box 2999 Canberra ACT 2601

8. Cookies

Our Website uses both persistent and session cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either persistent cookies or session cookies and are described below:

  1. a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; and
  2. a session cookie will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but Personal Information that we store about you may be linked to the information stored in and obtained from cookies.

Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not. You may also delete cookies at the end of your browser session. Refusing or deleting cookies will have a negative impact on the usability of many websites.

9. Our details

This Website is owned and operated by Eat Sustainably Pty Ltd (ACN 656 231 364).

You can contact us by email, using

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